Terms and Conditions and Privacy Policy – Gotango Production

Terms and Conditions

I. General provisions and definitions

1. These terms and conditions (hereinafter: the “Terms”) set out the rules for purchasing tickets and attending concerts and other events organised under the Gotango Production brand (hereinafter: the “Events”).
2. Gotango Production is a brand owned by Gotango sp. z o.o., registered office in Poznań (60-195), ul. Jana Brzechwy 18, KRS: 0000716861, NIP: 7792480946 (hereinafter: the “Organiser”).
3. The Organiser is also the operator of the website gotango.com.pl, the ticket sales system and the seller of tickets to the Events.
4. A person holding a valid ticket to an Event is hereinafter referred to as the “Participant”.

II. Ticket purchase and refunds

1. Only persons who purchase a valid ticket are entitled to attend an Event.
2. Tickets are sold via:
   • the website gotango.com.pl,
   • other sales channels (e.g. partners’ box offices, ticketing portals) indicated on the page of the given Event.
3. The ticket price covers only the right to attend the given Event. Any other costs (accommodation, meals, travel, insurance) are borne by the Participant.
4. If the Event has numbered seating, the ticket entitles the holder to the seat indicated on it.
5. Pursuant to Article 38(1)(12) of the Polish Consumer Rights Act of 30 May 2014, the right to withdraw from a distance contract does not apply to contracts for services related to leisure, entertainment or cultural events where the contract specifies the date or period of the service. This means that tickets are non-refundable, except in the situations described in points 7 and 8.
6. A Participant may freely resell or transfer a ticket to another person without informing the Organiser. The ticket is a bearer ticket – it entitles the holder to a single admission, which means that if it is copied or passed on several times, the person admitted to the Event will be the one who presents it first at the ticket check.
7. If an Event is cancelled, payments for tickets will be refunded to Participants in full within 14 days of the announcement of the cancellation.
8. If an Event is moved to another date, tickets remain valid for the new date. A Participant who cannot attend the Event on the new date may request a refund at info@gotango.com.pl within 14 days of the announcement of the change – the refund will be made within 14 days of the request.

III. Rules of participation

1. The number of places at each Event is limited. Persons without a valid ticket are not allowed in the concert hall or ticketed areas.
2. The Organiser reserves the right to make changes to the programme, the line-up of performers and the start time of an Event for reasons beyond its control. Updates will be published on the website and on Gotango Production’s social media.
3. Smoking is strictly prohibited at Event venues (except in designated areas), and the rules of the venues where Events take place must be strictly observed.
4. The Organiser reserves the right to refuse admission to an Event or to remove any person whose behaviour endangers other Participants, offends public decency or breaches the venue’s rules (including being clearly under the influence of alcohol or drugs).
5. Participants bear full financial liability for any damage they cause to the property of the Organiser, partners (e.g. venues), performers or other Participants. The Organiser is not responsible for property left behind or lost by Participants, so we recommend using the cloakroom and not leaving valuables unattended.

IV. Image and copyright

1. Events are public. By taking part in an Event, the Participant acknowledges that their image may be captured in photographs or video recordings as part of a larger whole (a crowd, the public, the audience) in accordance with Article 81(2)(2) of the Polish Copyright and Related Rights Act.
2. These materials may be used by the Organiser to report on the Event and to promote future Gotango Production Events.
3. Commercial recording or any other capturing of Events (audio, video, photography) is prohibited without the Organiser’s prior written consent. The Organiser or the performers may introduce a complete ban on recording a given Event or on using flash – this information will be given on the Event page or before it starts.